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main  /  account basics

» I've lost my pin code. Now what?
» Will you freeze my account?
» Can I have multiple accounts at XL Pay?
» My password does not work.
» I am not from the United States, can I join and use XL Pay services?
» What is my affiliate number?
» I had someone click my affiliate link and they are not in my downline, Can you move them?
» What happens if one of my affiliates cancel their account, do I lose their downline?
» How much can I make with the affiliate program?

I've lost my pin code. Now what?
The pin code is the most important thing you need to protect. Without it, your account becomes worthless. We CAN NOT recover it for you. It is best that you immediately change your pincode to a four digit number that is easy for you to remember, but hard for others. If you lose your pin code, contact us immediately! You must open a new account with exactly the same details used the first time you registered.so we can transfer the outstanding balance. Additional verification may be required!
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Will you freeze my account?
In general No! Account may and will be frozen in the case of fraud or illegal activity. Buyers should beware - make sure you check out the seller PRIOR to purchase. MLMs are welcomed and encouraged to join our online payment system.
XL Pay decision is final.
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Can I have multiple accounts at XL Pay?
No. At this time everyone may have only one account. This is to allow our security team to monitor for any illegal or irregular activity.
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My password does not work.
Be sure you are reading the password correctly. The most common mistake is mistaking the small "L" for a number 1. If it does not work one way, try the other. We have not had any password problems that were not due to this.
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I am not from the United States, can I join and use XL Pay services?
Absolutely! We accept members from any country in the world.
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What is my affiliate number?
Login to XL Pay and click the Referral Program link. From there you can view your affiliate number, advertising codes (banners), campaigns and amount of people in your downine.
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I had someone click my affiliate link and they are not in my downline, Can you move them?
No, We will not move people that you claim that should be in your downline. Its possible that this person is already a member from a while ago or that they are not accepting cookies in their browser, as this is necessary for affiliates to be placed properly in your downline.
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What happens if one of my affiliates cancel their account, do I lose their downline?
No, you will just lose that one person, the downline will stay intact.
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How much can I make with the affiliate program?
You make 25% of the fee collected on each transaction. Naturally, the more people in your downline, the more money you can make.
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