It is your responsibility to ensure that the payment has been addressed to the correct recipient at the correct e-mail address. Once payment has been made in accordance with your instructions it cannot be reversed.

We cannot arrange for money to be given back to you where you believe the payment was made incorrectly or you have a dispute with the recipient.

Where you dispute a transaction XLPay.com cannot help you resolve disputes with persons you have sent or received money from through XLPay.com.

XLPay.com is a payment service provider and is not party to the reason for payments.

Due to the Data Protection Act 1998 we will only confirm the email address and the amount sent to the recipient in a dispute. It is your responsibility to have the contact details of the recipient and due to this Act of 1998 we are unable by law to assist you with additional contact information if something goes wrong.

You should contact the recipient directly or use other legal remedies against the recipient that may be available to you, if you cannot resolve your dispute informally. In case of suspected fraud, you should purse via appropriate legal channels.

Don't Forget : You should always use Escrow payments when purchasing goods if you have any doubts about the recipient. The dictionary definition of escrow payments is "Money held by a third party until the conditions of an agreement are met. For instance, pending the completion of a purchase, the payment for the goods will be held in escrow"